Delivery & Returns Policy

Delivery, Returns & Refunds

Delivery

• Delivery services are available within Trinidad and Tobago for an additional fee.
• Delivery charges are not included in the product prices displayed on the website.
• Not all products or locations are eligible for delivery. If your order is not eligible, PCU Plus Limited will notify you as soon as possible.
• PCU Plus Limited is unable to guarantee a specific delivery time. Delivery dates are provided in good faith and may be affected by circumstances beyond our reasonable control, including severe weather, natural disasters, strikes, government orders and other unforeseen delays.
• Delivery may take longer during holidays, promotional sales, weekends and other busy periods.

Order Collection

Orders that are not eligible for delivery must be collected from the designated PCU Plus store within seven (7) working days of receiving confirmation that the order has been processed and is ready for collection.

Returns

Eligible items may be returned within seven (7) working days of purchase. Refunds and exchanges are subject to the following conditions:

• The item must be accompanied by its original receipt or sales ticket.
• The item must be unused and returned in its original packaging with all applicable accessories and components.
• Consumable items and opened media products are non-returnable.
• Items that have been used, damaged or altered by the customer cannot be returned and will not be accepted.

PCU Plus Limited reserves the right to inspect returned products before approving a refund or exchange. This policy provides customers with specific rights that may be supplemented by applicable local laws.

Refunds and Defective Products

• Approved refunds will be issued only to the original method of payment.
• PCU Plus Limited will process a full refund for products confirmed to be defective or non-operational upon initial use, provided the issue is reported and the product is returned within seven (7) working days of purchase.