Privacy Policy

When using the PCU Plus channel to make a purchase, you will be asked to provide certain personal information. This Privacy Policy outlines how we collect, use and safeguard your information. Please review carefully.

Information We Collect will include:

PCU Plus will only collect information with your knowledge and consent. This information will only be retained by PCU Plus Limited as necessary to provide the services requested. Any data stored will be protected to prevent theft or loss and unauthorized access or use. We do not share personal information publicly or with third parties, except where required by law or as essential to provide our services to you.

We collect three categories of information: (1) Information you provide to us; (2) Information automatically collected during your use of the site; (3) Information from third parties.

Information you provide include:

Name, email and contact information (for account creation and the delivery of important transaction details such as order confirmations, notices and changes to policies)
Payment information (for the processing / validation of payments and financing information)
Contact & communication history (including online chat, SMS, WhatsApp and social media messages)
Product reviews, survey responses and participation in promotions

We use this information to personalize your experience, improve our services and products, gain audience insights, as well as administer customer rewards and other promotional activities.

Information we automatically collect include:

Purchase history, viewed items and saved items (to improve our service offerings, optimize the customer experience as well as assist in fraud detection and prevention).
Cookies and geo-location information (helps us to provide users with relevant information)

Third Party Information

This is information collected from third party services such as Google or Facebook and partner companies. This information may include your name, contact details, social media handles, demographic data and fraud detection information.

Keeping your Information Secure

PCU Plus Limited will never share your information with another company for marketing purposes. Where necessary to provide our services to you, PCU Plus Limited may share your information with companies required for us to deliver our services, including suppliers, payment and financing service providers, professional service providers and our affiliate company, the Trinidad and Tobago Police Credit Union Co-operative Society Limited.

Where required by law or to comply with legal processes, to prevent fraud or for other permissible purposes, PCU Plus Limited may be required to disclose your personal information to relevant law enforcement authorities.

Retention of your personal data

Personal information obtained through the use of the PCU Plus Limited Channel, will be retained, for our records, in accordance with the relevant laws and regulations of Trinidad and Tobago.

Minors

Customers must be eighteen (18) years of age and over. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us immediately.

Telephone: or Email:

Direct Communications with You

From time to time, PCU Plus Limited may send you marketing and promotional communications by email, SMS or other channels. You can unsubscribe from marketing communications at any time. We will also communicate with you from time to time to provide information related to our services, such as order confirmations, service and product updates.

Changes to our Privacy Policy

PCU Plus may update this policy from time to time. Changes made to our Privacy Policy are effective when they are posted to this page, and you will be notified of any changes made to our Privacy Policy.

You are advised to review our Privacy Policy periodically for any changes.